Question 1

Do you offer deep tissue massage?

Accepted Answer

Yes. Pressure is always customized to your needs and comfort level. Deep tissue techniques can be incorporated when appropriate, but massage should never feel harmful or overwhelming. Communication during your session is encouraged.

Question 2

Is massage therapy painful?

Accepted Answer

Massage should be effective, not painful. Some techniques may feel intense at times, but discomfort should never cross into pain. Please let me know if pressure ever needs to be adjusted.

Question 3

How should I prepare for my massage?

Accepted Answer

Try to arrive a few minutes early so you can relax and settle in. Stay hydrated, and avoid heavy meals immediately before your session.

Question 4

What should I expect during my first visit?

Accepted Answer

Your first visit includes a brief intake to discuss your health history, goals, and any areas of concern. You will always be properly draped for privacy and comfort. The session is tailored specifically to your needs.

Question 5

Do I need to completely undress?

Accepted Answer

Only to your level of comfort. Most clients undress to their underwear, but you are welcome to remain more covered if you prefer. Proper draping is used at all times.

Question 6

How often should I get a massage?

Accepted Answer

This varies based on your goals. Some clients benefit from weekly or bi-weekly sessions, while others come in monthly for maintenance or stress relief. I’m happy to help you decide what frequency works best for you.

Question 7

Do you accept insurance?

Accepted Answer

Massage Refresh is a private-pay practice. Payment is due at the time of service. If your insurance allows reimbursement, I can provide a receipt upon request.

Question 8

What forms of payment do you accept?

Accepted Answer

Cash, credit/debit cards, and gift cards are accepted.

Question 9

What is your cancellation policy?

Accepted Answer

Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be charged the full session fee.

Question 10

Is massage appropriate if I’m injured or have a medical condition?

Accepted Answer

Massage can often be helpful, but certain conditions may require modifications or physician approval. Please disclose any injuries, surgeries, or medical concerns during intake so your session can be adjusted safely.

Question 11

Are tips expected?

Accepted Answer

Tips are always appreciated but never expected. Your comfort and satisfaction are what matter most.

Question 12

Is your practice professional and therapeutic only?

Accepted Answer

Yes. Massage Refresh is a professional, therapeutic massage practice. Any inappropriate behavior or requests will result in immediate termination of the session.

Frequently asked questions